Strategic Implementation Consultant

TL;DR

Strategic Implementation Consultant: Leading end-to-end onboarding and implementation for high-value hospitality clients in the Benelux market with an accent on delivering a high-touch client experience and technical advising. Focus on coordinating go-lives, onsite training, and resolving escalations while maintaining client engagement and clear documentation.

Location: Based in Amsterdam, Netherlands, with remote options within Europe and ability to travel internationally for client engagements.

Company

hirify.global powers businesses worldwide with a comprehensive commerce platform, unifying online and physical operations for retail, hospitality, and golf sectors.

What you will do

• Lead end-to-end onboarding and implementation for strategic and enterprise clients.
• Deliver a white-glove, high-touch client experience.
• Plan, coordinate, and execute go-lives, on-site training, and support.
• Act as a trusted product and technical advisor.
• Partner with Sales, Customer Success, and Support teams to resolve escalations.
• Maintain clear implementation documentation and process guides.

Requirements

• Experience in B2B, client-facing roles.
• Background in hospitality or retail.
• Proven project management experience.
• Fluent in Dutch (spoken & written); French is a plus.
• Strong communication and presentation skills.

Nice to have

• Experience with POS or SaaS platforms.
• Understanding of SaaS customer lifecycle and sales processes.

Culture & Benefits

• Work with top experts supporting strategic hospitality clients.
• High autonomy, flexible work culture, and remote options.
• Opportunity to build and support high-traffic, global-scale products.
• Access to modern tech, continuous learning, and career growth.
• Competitive benefits & perks, including equity.
• Be part of a fast-growing, inclusive, high-impact tech company.