Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Onboarding, managing, and growing a portfolio of merchants for a payment gateway product with an accent on achieving client KPIs and identifying upsell opportunities. Focus on proactive customer engagement, performance reviews, and providing insights for improvements within a fast-scaling international company.

Location: Full remote work, company has presence in Limassol, Cyprus but allows work from anywhere.

Company

hirify.global is a developing international company building a PCI DSS compliant payment gateway for accepting and sending funds for merchants, integrating with multiple payment systems and providers.

What you will do

• Onboard new clients to the Payment Gateway product and assist with integration.
• Manage, support, and grow a portfolio of merchants.
• Facilitate customers in achieving their KPIs using the orchestration solution.
• Track customer success, review performance, and provide improvement insights.
• Upsell new features and payment solutions to existing clients.

Requirements

• Business development experience in tech (preferably fintech), at least 1-2 years.
• Key Accounts management / customer success or similar customer-facing experience, at least 2-3 years.
• Experience in payments is a must, at least 2 years.
• Excellent communication, planning, customer centric approach, risk management, problem-solving, and cross-team collaboration skills.
• Fluent English required.

Nice to have

• Exposure to high-risk sector.
• One of European languages as a plus.

Culture & Benefits

• Full remote work with competitive compensation via service contract.
• Transparent performance reviews twice a year with bonus opportunities and salary adjustments.
• Annual allowance for home office improvements, sports activities, and equipment upgrades.
• Investment in development: paid language courses, learning platform access, and mindfulness benefit with psychological support (50% coverage).
• Career growth in a fast-scaling project with opportunities to influence technical decisions.
• Culture of recognition through a peer reward program.

Hiring process

• HR interview (30 min).
• Tech interview (1 hour).
• Final interview.