Junior Customer Success Manager (Fintech)

TL;DR

Junior Customer Success Manager (Fintech): Managing clients across technical, business, and product levels to help them achieve their goals, with an accent on growing key client relationships and identifying opportunities/challenges. Focus on providing training, introducing new features, and collaborating with internal teams as the client's representative.

Location: Remote within the EU

Company

hirify.global is a leading full-cycle verification platform that provides identity and business verification to ensure global compliance and prevent fraud for over 4,000 clients.

What you will do

• Manage client relationships across technical, business, and product aspects to help them achieve their goals.
• Grow relationships with key client stakeholders.
• Identify opportunities and potential challenges for clients.
• Provide clients with training and webinars.
• Introduce new features and handle releases.
• Provide client feedback to internal teams.

Requirements

• Prior experience as a Customer Success Manager, Account Manager, Business Development Manager, or Project Manager.
• Experience in crypto, fintech, or payments spheres.
• Basic understanding of KYC is a plus.
• Proficiency in Google Sheets / MS Excel.
• Strong analytical skills and proactive approach.
• Advanced English required.

Culture & Benefits

• Remote-first, trust-based culture with true flexibility in working hours.
• Extra time off for birthdays, personal days, and holidays.
• Meaningful work focused on building a secure, accessible, and inclusive digital world.
• Fair and transparent compensation benchmarked to the market.
• Opportunities for growth with clear goals, open feedback, and learning support.
• Team offsites a few times a year, fully covered.
• Access to necessary tools and hardware.
• Friendly, open, and kind work environment.

Hiring process

• TA screening
• Test Assignment
• Hiring Manager Interview
• Final Interview