Senior IT Support Analyst

TL;DR

Senior IT Support Analyst: Managing day-to-day IT systems and infrastructure for the APAC region with an accent on secure system configurations, user onboarding/offboarding, and IT procurement. Focus on automating manual IT processes using AI and automation tools, owning IT projects, and maintaining strong business relationships.

Location: Hybrid (Manila, Philippines)

Company

hirify.global is a rapidly growing digital healthcare product company building long-term care programs and supporting over 350k patients globally.

What you will do

• Provide white glove IT support for employees in the APAC region.
• Manage secure system configurations, end-user devices, systems, and applications.
• Manage IT procurement, software licensing, vendor relationships, and contract renewals.
• Maintain the IT asset inventory, including hardware management and disposal compliance.
• Support AV and video conferencing systems for meeting rooms and internal events.
• Automate manual IT processes using AI and automation tools to improve quality of service.
• Lead end-to-end delivery of IT projects to uplift IT tooling and processes in APAC.

Requirements

• 4+ years of experience in IT support or systems administration.
• Exceptional customer service, communication skills, and experience working in a distributed team.
• Proficiency in managing and troubleshooting desktop hardware (Mac, Windows), software, AV systems, and cloud-native collaboration tools (Okta, Google Workspace, Notion, Zoom, Slack).
• Expertise in securing end-user devices using MDM and Endpoint Protection tools (Kandji, Intune, Crowdstrike).
• Strong focus on automating IT processes (low-code/no-code, APIs, webhooks) and managing IT procurement/vendor relationships.
• This is a hybrid role based in Manila, Philippines, primarily supporting the APAC region.

Nice to have

• Experience working in a startup/scaleup environment.
• Interest in moving into an IT management role in the future.

Culture & Benefits

• Opportunity to support 1 million patients globally and build a world-changing digital healthcare company.
• Deliver work that directly shapes patient outcomes and scales evidence-based care.
• High ownership, continuous feedback, and dedicated development support.
• Mentorship from leaders across Australia, UK, Germany, and Japan.
• Access to learning budgets, conferences, certifications, and global knowledge sharing.
• Wellness budgets, social clubs, hybrid work arrangement, and work-life balance initiatives.
• Comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves.
• Competitive remuneration package plus government contributions.