Application Support Engineer (Fintech)

TL;DR

Application Support Engineer (Fintech): Ensuring the stability, availability, security, and performance of business-critical applications within a global trading environment with an accent on incident resolution, root cause analysis, and application deployments. Focus on proactive monitoring, troubleshooting production issues, and collaborating with development and infrastructure teams.

Location: Must have appropriate rights and documentation for employment in Philippines.

Company

hirify.global is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting, with a world-class, multifaceted brokerage.

What you will do

• Provide Level 1 application support for business-critical internal and external systems across the hirify.global platform.
• Act as first point of contact for incidents, service requests, and support enquiries, ensuring adherence to SLAs.
• Monitor application health using system logs, alerts, observability tools, and FIX sessions.
• Investigate and perform root cause analysis for production and trade-related incidents.
• Support application deployments, releases, and configuration changes, validating supportability and operability.
• Collaborate with development, infrastructure, and third-party vendors to resolve issues and improve system stability.

Requirements

• 3+ years’ experience in an Application Support or Production Support role supporting business critical systems.
• Strong experience in incident management, troubleshooting, and root cause analysis.
• Proficient in system and application monitoring tools such as Zabbix and Datadog.
• Solid understanding of supporting and maintaining applications in high-availability, production environments.
• Experience supporting systems hosted in cloud environments such as Azure or AWS.
• Working knowledge of Windows Server, MS SQL Server, messaging technologies, Akamai, and Cloudflare.

Nice to have

• Previous coding or troubleshooting experience, particularly with .NET, containers, Kubernetes, and service bus technologies.
• Familiarity with IT Service Management practices; ITIL knowledge.
• Exposure to DevOps and Agile ways of working.

Culture & Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, including professional training & certifications.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Hiring process

• Talent Acquisition Interview (45 minutes).
• Hiring Team Interview (60 minutes).
• Final Interview (30 minutes).