Associate Principal Engineer, CRM Salesforce (Fintech)

TL;DR

Associate Principal Engineer, CRM Salesforce (Field Service Cloud & Service Cloud): Building and optimizing Salesforce Service Cloud implementations with an accent on Field Service Cloud, Lightning development, and integration patterns. Focus on facilitating business process discovery, translating requirements into Salesforce designs, and mentoring junior team members.

Location: Service Region: South Asia

Company

hirify.global is a Digital Product Engineering company that scales globally, building inspiring products, services, and experiences across all devices and digital mediums.

What you will do

• Write and review great quality code.
• Facilitate business process discovery sessions and translate business requirements into Salesforce designs.
• Configure Salesforce features such as Flows, Approval Processes, Validation Rules, and automation.
• Support deployment and adoption of Salesforce Field Service and Salesforce Experience Cloud.
• Lead and mentor junior consultants and project team members on Service Cloud best practices.
• Contribute across the full project lifecycle from strategy to post-implementation support.

Requirements

• 9+ years of total experience.
• Strong hands-on experience with Salesforce Service Cloud implementations and Field Service Cloud.
• Deep understanding of Salesforce Service Cloud functionality, administration, and customization.
• Hands-on experience with Salesforce Lightning development, Apex, LWC, and Flows.
• Experience configuring and optimizing Case Management, Service Console, Entitlements, Milestones, Knowledge Management, and Omni-Channel routing.
• Strong understanding of Salesforce integration patterns (REST API, SOAP, middleware) and data management processes.

Nice to have

• Knowledge of Salesforce Field Service and Experience/Community Cloud.
• Experience with Async Apex, Streaming APIs, and advanced Salesforce features.
• Familiarity with DevOps tools like Copado, Gearset, or similar for deployment and release management.
• Operational or analytical background in Sales, Marketing, or Customer Service domains.
• Salesforce certifications in Service Cloud, Platform Developer, or Administrator.

Culture & Benefits

• Dynamic and non-hierarchical work culture.
• Opportunity to work at scale across all devices and digital mediums.
• Be part of a global team of 17700+ experts across 39 countries.