Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Delivering differentiated customer experiences and relationship-management level support within the payment processing industry, with an accent on proactive engagement, value communication, and issue resolution. Focus on maintaining long-term customer relationships, reducing attrition, and identifying root causes for process improvements.

Location: Onsite in Lindon, Utah, USA

Company

hirify.global is a financial technology company providing payment processing solutions.

What you will do

• Proactively engage at-risk customers to ensure retention and communicate value.
• Manage high-volume and high-risk pricing reviews, including negotiation and education on pricing structures.
• Handle customer escalations from business partners and assist with customer experience campaigns.
• Respond to inbound inquiries from internal departments, customers, and partners regarding products and services.
• Act as a central point of contact for high-profile customers and maintain ongoing account relationships.

Requirements

• 1+ years of Customer Service experience.
• Strong organizational and analytical abilities.
• Detail-oriented and able to learn new technologies.
• Strong leadership skills and self-starter mentality.
• Highly articulate in phone and email communication.
• Able to meet standard key performance indicators and service level agreement standards.
• Able to present periodically to peers and leadership.

Nice to have

• Bachelor’s Degree.
• 1+ year in the Credit Card Industry.
• 1+ years of account management or sales experience.
• Proficiency with GSuite, Excel, Microsoft Office, and Salesforce.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision care, and EAP programs.
• Paid time off and recognition programs.
• Retirement and investment options.
• Charitable gift matching programs and worldwide days of service.
• Eligible for a Quarterly Bonus of up to $2,000 based on achievement of KPIs.