Team Lead, Customer Success Associates

TL;DR

Team Lead, Customer Success Associates: Leading and mentoring a team of early-career associates to enhance customer relationships by optimizing their experience with the Chirify.globalct Automation product. Focus on identifying and implementing process improvements, leveraging technology for workflow visibility, and ensuring high-quality, consistent, and accurate team output.

Location: Remote (United States only). Occasional travel is required for team offsites and in-person collaboration, typically twice per year.

Salary: $92,800–$139,200 USD

Company

hirify.global is a product company leading in AI-powered solutions for the private markets, automating critical workflows across the fund lifecycle using AI, data, and legal professionals.

What you will do

• Lead and mentor a team of early-career associates, providing actionable feedback for professional growth.
• Identify and implement process enhancements to drive efficiency and effectiveness.
• Employ tools and technology to enhance workflow visibility and streamline team operations.
• Ensure the CSA team delivers high-quality, consistent, and accurate output.
• Collaborate with Customer Success Managers and enablement teams to address identified gaps.

Requirements

• 2+ years of experience in enablement, project management, customer success, or people management roles.
• Must be based in the United States.
• English: B2+ required.

Nice to have

• Familiarity with Gainsight or similar customer success software.
• Experience in the legal technology or financial technology sectors.
• Skilled in using tools such as Jira, Salesforce, and Zendesk.

Culture & Benefits

• Remote-first design with a commitment to inclusion and belonging.
• Regular in-person gatherings and hub spaces in NYC, Santa Barbara, and London.
• Paid flexible time off policy and paid parental leave.
• Employer-supported retirement contributions and monthly phone/internet reimbursement.
• "Pick Your Perk" stipend for well-being, home office, student loans, pet care, etc.
• Company-sponsored LinkedIn Learning accounts and department budgets for professional development.
• Various options for medical, dental, and vision insurance.