Customer Success Manager - Europe

TL;DR

Customer Success Manager (Sales): Supporting customers through their journey to ensure platform satisfaction and drive account growth, with an accent on building strong relationships and optimizing client engagement. Focus on effective communication, proactive problem-solving, and advocating for customer needs within the company to maximize lifetime value.

Location: Remote within Europe (Germany, UK)

Company

hirify.global is a headless CMS empowering marketers and developers to create and deliver structured content across various platforms, including AI search, for brands like Virgin Media O2 and Oatly.

What you will do

• Manage a portfolio of customers, focusing on building relationships and driving account growth.
• Provide timely and professional responses to customer inquiries, ensuring a high-quality experience.
• Assist customers with basic platform usage and troubleshoot minor technical issues with team guidance.
• Relay customer feedback to relevant teams to identify areas for product improvement.
• Support the Customer Success Team with administrative tasks and report preparation.
• Participate in Customer Success projects and initiatives to improve processes and customer engagement.

Requirements

• Good understanding of customer success principles and a willingness to learn.
• Excellent written and spoken English.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Organizational skills and attention to detail.
• 2-3 years of experience.

Culture & Benefits

• Monthly remote work stipend for home internet and electricity costs.
• Home office equipment package provided at the start (laptop, keyboard, monitor).
• Option for home office equipment upgrade or co-working space membership after onboarding.
• Sick leave benefit, parental leave, and 25 days of annual leave plus local national holidays.
• Personal development fund for courses, books, and conferences.
• Virtual Stock Option Plan (VSOP).
• Annual international team-building trip, quarterly and monthly online get-togethers.
• Enjoy flexible schedules as part of a fully remote company focused on work-life balance.