Service Project Management Intern

TL;DR

Service Project Management Intern: Improving customer journeys and launching new features for refurbished tech services with an accent on operational excellence and customer satisfaction. Focus on monitoring performance, enhancing claim processes, and rolling out new added-value services to meet local customer expectations.

Location: Hybrid (Paris, France), requiring an internship agreement from a French school.

Company

hirify.global is a global marketplace for refurbished electronic devices, aiming to provide affordable tech while reducing environmental impact.

What you will do

• Monitor performance of active countries and create reports with action plans.
• Improve customer experience by enhancing NPS and claim management processes.
• Launch new features for the insurance offer.
• Ensure current offers meet local customer expectations through cross-team and partner collaboration.
• Roll out new services or pricing in collaboration with various teams.
• Work on new Business-to-Customer premium services to increase conversion and loyalty.

Requirements

• 6-month internship duration (July/August - December 2026).
• Fully professional English and French capabilities (C1).
• Strong analytical, organizational, and project management skills.
• Proactive attitude, team spirit, and ability to work with transversal teams.
• Strong Pack Office (Excel, PowerPoint) skills.

Nice to have

• SQL skills.
• Experience in fintech or insurtech.

Culture & Benefits

• Mission-driven work with environmental impact.
• Hybrid work with 2 remote days/week and 1 remote week/quarter, plus 3 flex days.
• Employee Resource Groups, mentorship, and accessibility policies.
• Commitment to diversity, equity, and inclusion.
• Opportunity for impact-driven work and career development.

Hiring process

• Case study (home assignment).
• Skills fit interview with direct manager.
• Video-call interview with Talent Acquisition Specialist.
• Cultural fit interview with team member.