Implementation Manager (Fintech)

TL;DR

Implementation Manager (Fintech): Providing technical support and project management for merchants implementing payment orchestration solutions with an accent on API integration, debugging, and incident management. Focus on ensuring successful customer go-live, maintaining trust, and improving the product suite through feedback.

Location: Paris, France (Hybrid: 3 days per week in office)

Company

hirify.global is a global payment solutions provider powering billions of transactions annually for major companies like eBay, ASOS, and Uber Eats, with an HQ in London.

What you will do

• Provide technical support to merchants during their implementation of ProcessOut.
• Plan and manage merchants' projects of implementing the solution.
• Answer merchants’ integration-related questions, including configuration, debugging, and testing.
• Manage incidents related to integration, including investigation, troubleshooting, and escalation.
• Partner internally with account managers, technical support, and engineers to resolve issues.
• Maintain and update merchant-facing documentation to reduce implementation friction.

Requirements

• In-depth technical knowledge of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure.
• Native level French or English communication skills.
• Ability to read and analyze server and application logs and debug errors.
• Strong experience working with REST HTTP APIs.
• Strong experience in project management, and ideally customer onboarding.
• Ability to investigate and solve complex technical problems to offer the best solutions.

Nice to have

• Experience in a similar role in a tech company.
• Experience and knowledge working in the online payments industry.
• Prior customer service experience in a merchant-facing role.
• Advanced data analytics skills.
• Experience working with Javascript to design and build small application scripts.
• Ability to read and understand application code (Golang).

Culture & Benefits

• Hybrid working model with three days per week in the office to support collaboration.
• Opportunities for real ownership and impact from day one.
• Fast-moving environment with meaningful challenges and recognition for impact.
• Supportive team environment, backing each other to succeed.
• Commitment to diversity, inclusion, and an accessible hiring process.