Application Support Engineer

TL;DR

Senior Application Support Engineer: Resolving and managing production incidents for complex applications with an accent on root cause analysis, architecture understanding, and system monitoring. Focus on investigating complex issues through log and database analysis, and collaborating on structural improvements.

Company

hirify.global is an innovative organization that continuously invests in training its talents.

What you will do

• Resolve and manage production incidents (L3), ensuring accurate root cause analysis and timely resolution.
• Analyze application architecture and business workflows, following transactions across multiple system components.
• Investigate complex issues through log analysis, database queries, and system metrics.
• Proactively define monitoring metrics, identify recurring failure patterns, and collaborate with development teams on structural improvements.

Requirements

• Degree in Computer Science or similar.
• Solid hands-on experience with Linux shell environments.
• Knowledge of SQL (DML operations).
• Experience with scripting languages such as Bash and Python.
• Familiarity with observability and monitoring tools (Grafana, ELK Stack).

Culture & Benefits

• Join an innovative organization.
• Continuous investment in training its talents.
• Recruitment and selection processes are based on equal opportunities.
• Valuing competence and potential of each person.
• Ensuring no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.