Application Support Specialist

TL;DR

Application Support Specialist: Provide L2 support for business systems and software including web apps, APIs, SaaS platforms with an accent on troubleshooting incidents, root-cause analysis, and software license management. Focus on investigating issues using logs and monitoring tools, automating processes to reduce tickets, and full lifecycle management of over 400 software units.

Location: Yerevan, Armenia

Company

hirify.global is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing with 1,300 team members across Cyprus, Malta, Portugal, Poland, and Serbia.

What you will do

• Provide L2 application support for web apps, APIs, corporate IT tools, and SaaS platforms, triaging and resolving incidents within SLAs.
• Investigate issues using logs, monitoring tools like Grafana, and API testing with Postman; perform root-cause analysis and document fixes.
• Manage software licenses for 400+ units: grant/revoke access per RBAC, procurement, payments, renewals, and deactivation.
• Identify recurring problems and drive automation or process improvements using scripting (Python/Bash/PowerShell).
• Handle incident/problem management with Atlassian tools (Jira Service Desk, Confluence) and communicate updates to stakeholders.
• Participate in on-call rotation if required and collaborate with engineering/product teams.

Requirements

• 3+ years in application support, technical support, or service operations (L2).
• Strong troubleshooting for web apps (HTTP, REST, auth, dev tools, SaaS management).
• Experience with ticketing systems (Jira Service Management, Confluence).
• Ability to read logs and use monitoring (Grafana, Kibana, Datadog).
• Scripting for automation (Python/Bash/PowerShell).
• Understanding of incident/problem management (ITIL a plus); strong communication and documentation skills.

Nice to have

• Experience with Linux basics, containers, or cloud (AWS/Azure/GCP).
• Basic networking (DNS, latency, firewalls), SSO, API tools (Postman), message queues (Kafka/RabbitMQ).
• Strong experience managing a huge number of systems or organizing them from scratch.

Culture & Benefits

• Career growth in an international dynamic environment with language course compensation.
• 20 paid vacation days + 6 sick leaves, comprehensive medical insurance, sports package.
• Office snacks, comfortable Yerevan office, gifts for life events, corporate events and team-building.