Senior CRM Manager (HubSpot)

TL;DR

Senior CRM Manager (HubSpot): Owning and scaling HubSpot strategy and roadmap across international events and media, redesigning data models and customer journeys. Focus on improving data integrity, governance, and reporting reliability to underpin commercial growth and long-term value creation across a multi-vertical B2B portfolio.

Location: Hybrid working in London, UK (3 days in office required)

Salary: £80,000–£90,000 + 10% bonus

Company

Our client is a rapidly scaling company in international events and media, expanding into new verticals and markets.

What you will do

• Own the HubSpot strategy, standards, and roadmap across the organisation.
• Redesign data models, lifecycle stages, and segmentation frameworks.
• Define and optimise customer journeys from acquisition to retention.
• Improve data integrity, governance, and reporting reliability.
• Oversee CRM integration with sales, finance, and operational systems.
• Lead and build CRM capability, potentially with line management responsibility.

Requirements

• Proven experience owning and scaling HubSpot in a complex B2B environment.
• Strong understanding of CRM data structures, lifecycle management, and segmentation.
• Experience adapting CRM to support new products, markets, or revenue streams.
• Confidence working with integrations and cross-functional stakeholders.
• Ability to set governance standards and prioritise competing CRM demands.

Culture & Benefits

• High-impact, strategic CRM ownership role with direct influence on commercial growth.
• Opportunity for line management responsibility and scope to build capability.
• Hybrid working model based in London.
• Commitment to equality of opportunity for all employees and job applicants.
• Work closely with senior stakeholders to balance ambition with technical realities.