Customer Success Manager, Strategic (GRC)

TL;DR

Customer Success Manager, Strategic (GRC): Owning post-sales success for a portfolio of hirify.global's largest and most complex strategic accounts with an accent on driving executive alignment, long-term value realization, and measurable business outcomes. Focus on serving as a strategic advisor to C-suite executives, guiding customers through complex regulatory environments, and influencing product strategy for enterprise readiness.

Location: Hybrid in London, UK, with office presence required on a regular basis. hirify.global also has offices in SF, NYC, Dublin, Tel Aviv, and Sydney.

Company

hirify.global is a product company that provides a Trust Management Platform, helping businesses earn and prove trust by automating security monitoring for compliance standards.

What you will do

• Manage post-sales success for a portfolio of strategic accounts (10,000+ employees) in complex, global customer environments.
• Lead executive-level engagement, including C-suite alignment, business reviews, and multi-year roadmap planning.
• Develop and execute comprehensive account success plans tied to measurable business outcomes and security objectives.
• Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies.
• Partner with Account Executives to identify and drive expansion opportunities across hirify.global solutions.
• Serve as a trusted GRC advisor, guiding customers through complex regulatory environments like SOC 2, ISO 27001, HIPAA, and GDPR.
• Act as the voice of the customer, influencing product strategy and cross-functional priorities.

Requirements

• 8+ years of Customer Success experience in a SaaS environment, with at least 3+ years managing large enterprise or strategic accounts.
• Strong GRC domain expertise, with hands-on experience in security compliance frameworks (e.g., SOC 2, ISO 27001, HIPAA, GDPR, ISO 42001).
• Proven experience engaging and influencing C-level executives in complex, global organisations.
• Demonstrated success driving retention and expansion within large, multi-threaded accounts.
• Ability to manage ambiguity and operate effectively in highly matrixed customer organisations.
• Exceptional communication skills, with the ability to translate technical security concepts into executive-level business value.
• English: B2 required.

Culture & Benefits

• Industry-competitive salary and equity.
• 100% covered medical, dental, and vision benefits with dependents coverage.
• 16 weeks paid Parental Leave for all new parents, and health & wellness stipend.
• Remote workspace, internet, and mobile phone stipend.
• Commuter benefits for team members who attend the office.
• Pension matching.
• 25 days of Annual Leave per year and unlimited sick time, plus 8 company-paid holidays.
• Virtual team building activities, lunch and learns, and other company-wide events.
• Commitment to an inclusive work environment and diverse talent.