Customer Success Engineer (SaaS)

Формат работы

remote (только United_kingdom)

Тип работы

fulltime

Грейд

middle/senior

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Success Engineer (SaaS): Enabling customers to implement and execute best practices for the hirify.global Product Suite to maximize value and adoption in complex enterprise environments. Focus on delivering a 5-star customer experience, ensuring ROI on mission-critical business solutions, and optimizing workflows through product expertise and strategic recommendations.

Location: Remote (United Kingdom)

Company

hirify.global accelerates the customer’s journey to becoming a more connected and intelligent business through its hirify.global Advantage Platform, offering Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities.

What you will do

Partner with Customer Success Managers to deliver a 5-star customer experience and drive ROI.
Enable customers on best practices to ensure adoption of hirify.global solutions in enterprise environments.
Work cross-functionally with Product Managers, Account Executives, and Business Stakeholders.
Demo products and draft recommendations to improve customer workflows and business processes.
Act as a subject matter expert for hirify.global products and advocate for customer needs.

Requirements

3-5 years of experience in a field services role (Professional Services, Technical Support, Solutions Engineer).
Strong communication and interpersonal skills, comfortable with debate and initiating discussions.
Natural collaborator, working effectively with diverse teams.
Champion of the customer, committed to customer success.

Nice to have

Industry expertise in Revenue Lifecycle Management software (CPQ & CLM).
Familiarity with the Salesforce platform.

Culture & Benefits

Structured 30-day onboarding program.
Collaborative, celebratory, passionate, and driven team culture.
Opportunities for individual and team development and innovation.
Environment where every voice is heard, guided by the hirify.global Way framework.
Focus on building a diverse, inclusive, and authentic workplace.

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