Customer Success Engineer (SaaS)

TL;DR

Customer Success Engineer (SaaS): Enabling customers to implement and execute best practices for the hirify.global Product Suite to maximize value and adoption in complex enterprise environments. Focus on delivering a 5-star customer experience, ensuring ROI on mission-critical business solutions, and optimizing workflows through product expertise and strategic recommendations.

Location: Remote (United Kingdom)

Company

hirify.global accelerates the customer’s journey to becoming a more connected and intelligent business through its hirify.global Advantage Platform, offering Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities.

What you will do

• Partner with Customer Success Managers to deliver a 5-star customer experience and drive ROI.
• Enable customers on best practices to ensure adoption of hirify.global solutions in enterprise environments.
• Work cross-functionally with Product Managers, Account Executives, and Business Stakeholders.
• Demo products and draft recommendations to improve customer workflows and business processes.
• Act as a subject matter expert for hirify.global products and advocate for customer needs.

Requirements

• 3-5 years of experience in a field services role (Professional Services, Technical Support, Solutions Engineer).
• Strong communication and interpersonal skills, comfortable with debate and initiating discussions.
• Natural collaborator, working effectively with diverse teams.
• Champion of the customer, committed to customer success.

Nice to have

• Industry expertise in Revenue Lifecycle Management software (CPQ & CLM).
• Familiarity with the Salesforce platform.

Culture & Benefits

• Structured 30-day onboarding program.
• Collaborative, celebratory, passionate, and driven team culture.
• Opportunities for individual and team development and innovation.
• Environment where every voice is heard, guided by the hirify.global Way framework.
• Focus on building a diverse, inclusive, and authentic workplace.