Technical Solutions Architect (AI)

TL;DR

Technical Solutions Architect (AI): Designing and delivering client solutions that leverage AI’s product capabilities to unlock business value from fragmented customer identity data with an accent on end-to-end architecture design, technical risk mitigation, and measurable business outcomes. Focus on integrating AI-powered tools, translating business needs into detailed solution specifications, and acting as a strategic technology partner for clients in retail, hospitality, and gaming.

Location: Remote or hybrid from Mexico

Company

Our client is an early-stage technology startup focused on helping enterprise customers unlock the full value of their customer identity data by leveraging advanced AI- and ML-powered indexing.

What you will do

• Design integrated technical solutions using the AI platform to activate clients' existing systems.
• Define architectures that leverage AI-powered tools and collaborate with clients to capture business needs.
• Produce architecture documentation outlining system components, data flows, and security compliance.
• Serve as a strategic technology partner, helping clients rethink data usage to drive growth and business outcomes.
• Support the sales cycle by participating in discovery sessions and co-developing SOWs.
• Lead technical efforts during onboarding, configuration, and deployment, ensuring delivery excellence and platform security.
• Actively contribute to product strategy by sharing client insights and identifying enhancement opportunities.
• Coach internal and offshore partner engineering and QA teams in adopting AI tools to boost productivity.

Requirements

• 10+ years in solution architecture, technical consulting, or enterprise software implementation.
• Deep knowledge of customer data platforms (CDPs), CRM systems, data pipelines, and integration architecture.
• Experience designing and delivering cloud-based, data-driven solutions in enterprise environments.
• Strong understanding of AI/ML concepts, particularly customer segmentation, churn prediction, and personalization.
• Familiarity with REST APIs, identity resolution, and data security/privacy practices.
• English: B2 (Upper-Intermediate) required.

Nice to have

• Background in retail, hospitality, or gaming is strongly preferred.
• Demonstrated experience with generative AI tools (e.g., ChatGPT, Copilot, Claude, Notion AI) to accelerate design, development, and documentation.
• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree a plus.

Culture & Benefits

• Technical and non-technical training for professional and personal growth.
• Internal conferences and meetups to learn from industry experts.
• Support and mentorship from an experienced employee.
• Internal startup incubator.
• Health insurance.
• English courses.
• Sports activities.
• Flexible work options, including remote and hybrid opportunities.
• Referral program and work anniversary program with additional vacation days.