Aftersales Agent (Dutch)

TL;DR

Aftersales Agent (Dutch): Resolving buyer and seller disputes and refund requests to ensure platform safety and fairness with an accent on evidence-based policy application and empathetic communication. Focus on investigating complex post-sale issues, making consistent decisions, and identifying structural feedback for tooling and automation.

Location: Hybrid in Amsterdam, Netherlands. Must be based in or near Amsterdam (max 1 hour commute) and eligible to work in the Netherlands.

Company

hirify.global helps fans buy and sell event tickets in a safe and fair way.

What you will do

• Investigate buyer and seller disputes, ticket issues, and refund requests using available evidence and internal tools.
• Communicate clearly and empathetically, making consistent decisions.
• Apply policy and judgment to ensure fair outcomes and protect user trust.
• Use templates, tooling, and AI efficiently without compromising decision quality.
• Escalate high-risk or unclear cases with strong context.

Requirements

• Native Dutch and fluent English (written and spoken).
• Available full-time (40 hours, Monday to Friday from 09:00 - 18:00).
• Ability to write clearly and professionally in Dutch and English and explain decisions calmly.
• Empathetic yet firm when evidence or policy demands it.
• Strong decision-making skills under ambiguity and comfortable investigating details.
• Proficient with digital tools, able to learn new systems quickly and work efficiently on a computer.
• Takes ownership and seeks structural fixes for recurring issues.
• Curious about AI and automation, using it carefully to protect trust.

Culture & Benefits

• Be part of a mission-driven company built by fans, for fans.
• Work from the Amsterdam office in a hybrid setup.
• Join a supportive, international team.
• Make a real impact on millions of fans worldwide.
• 7-month contract with the intention to extend.