Strategic Consultant, Brands

TL;DR

Strategic Consultant (Brands): Maintaining partnerships with key accounts and ensuring exceptional customer experiences by acting as a trusted advisor to senior stakeholders within top-tier, global brand customers. Focus on driving value realization, leading strategic planning engagements, and partnering cross-functionally to ensure critical business outcomes.

Location: Hybrid in New York City, requiring onsite work two days per week; willing and able to travel 15–20% as needed.

Salary: $120,000 – $130,000 USD (base salary)

Company

hirify.global is looking for a Strategic Consultant to join their Brands team to maintain partnerships with key accounts.

What you will do

• Lead executive-level engagements to align product usage with customer business goals and industry trends.
• Develop and deliver Strategic Success Plans that drive adoption, maturity, and measurable impact.
• Identify and recommend key initiatives that expand customer value and business impact.
• Act as the data storyteller, bringing metrics to life through customized use case adoption, service, and training.
• Collaborate with Account Directors to guide strategic account planning for long-term customer satisfaction and retention.
• Translate complex customer data and product insights into compelling business cases and executive narratives.

Requirements

• Extensive customer service management background with a proven track record of leading brand relationships.
• Demonstrated ability to effectively manage day-to-day client relationships both in-person and virtually.
• Proactive and self-starting attitude with the ability to thrive in a collaborative, fast-paced team environment.
• Strong analytical thinking with the ability to deliver strategic insights.
• Excellent time management and communication skills (listening, presentation, writing, speaking).
• Willingness to work onsite two days per week.
• Bachelor’s degree (BA or BS) required.

Culture & Benefits

• Work in a collaborative, fast-paced team environment focused on retention and growth.
• Opportunity to act as a trusted advisor to senior stakeholders within top-tier, global brand customers.
• Support for parts of the hiring process using artificial intelligence (AI) tools, with final decisions made by humans.