Customer Support Agent

TL;DR

Customer Support Agent: Providing excellent service and resolving customer inquiries across digital platforms with an accent on timely and efficient problem resolution and contributing to sales growth. Focus on expert assistance, scheduling appointments, answering inquiries, and escalating complex issues appropriately.

Location: Remote in South America

Company

hirify.global is looking for enthusiastic Customer Support Agents to join their team.

What you will do

• Provide expert assistance to customers via phone, email, chat, or remote desktop support.
• Assist customers in scheduling appointments and answer client inquiries regarding services.
• Complete special projects as assigned.
• Exercise judgment in escalating complex issues to the appropriate internal teams for resolution.

Requirements

• Fluency in English (both written and spoken) is a must.
• Bachelor’s degree or at least 2 years of experience in customer service, sales, business, or any related field.
• Familiarity with operating systems (e.g., Windows, macOS) and basic troubleshooting skills.
• Hands-on experience with Microsoft Suite, Zoom, and Slack.
• Well-developed customer service skills, including excellent written and spoken communication skills.

Nice to have

• Advanced knowledge of a second language.
• Knowledge of US immigration and visa processes.