Technical Support Specialist (iGaming)

TL;DR

Technical Support Specialist (iGaming): Providing 24/7 technical escalation coverage for customer-initiated incidents and system monitoring alerts, with an accent on triaging, troubleshooting, and escalating complex technical issues. Focus on delivering clear technical guidance, improving incident response processes, and maintaining accurate documentation.

Location: Full-time remote opportunity

Company

hirify.global is an all-in-one source for white label casino, sportsbook solutions and B2B aggregation, offering an extensive library of 30,000+ games for the iGaming enterprise.

What you will do

• Provide 24/7 technical escalation coverage to support customer incidents and system monitoring alerts.
• Triage, categorize, and prioritize incidents and requests to ensure timely resolution.
• Troubleshoot technical issues, identify potential bugs, and escalate complex cases to relevant teams.
• Deliver clear technical information and guidance on product functionality.
• Collaborate cross-functionally to improve incident response processes and enhance customer experience.
• Maintain accurate documentation of incidents, resolutions, and escalation paths.

Requirements

• Excellent problem-solving and troubleshooting abilities with a methodical approach.
• Strong multitasking skills while maintaining attention to detail in high-pressure situations.
• Exceptional communication skills, able to explain complex technical concepts to non-technical audiences.
• Full proficiency in Russian language.
• Upper Intermediate proficiency in English language.

Nice to have

• Experience in the gambling industry.
• Basic programming knowledge and coding experience.
• Familiarity with API alerting and monitoring tools tracking.
• Flexibility to work day, evening, night shifts, and weekends as required.

Culture & Benefits

• Competitive salary.
• Amicable work environment and supportive team members.
• Full-time remote opportunity.
• Real career opportunities and professional growth.
• Work with a great team across the world.

Hiring process

• Online Assessment
• Introductory Call
• Hiring Manager Round
• CIO Round