Forward Deployed Engineer (AI)

TL;DR

Forward Deployed Engineer (AI): Leads the end-to-end delivery of low-code AI solutions for hirify.global customers, designing and operationalizing workflows that integrate AI Agents with CRMs and communication tools. Focus on managing complex, cross-functional deployments, shaping the AI Voice Agent roadmap, and driving team upskilling and AI adoption at scale.

Location: Hybrid role based in Seattle, US.

Salary: $84,000–$96,000 a year (base range), with a maximum OTE of $160,000.

Company

hirify.global is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide, redefining customer communications by integrating voice, SMS, WhatsApp, and AI.

What you will do

• Lead customer discovery and design sessions to map business processes and define solution architecture.
• Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce) with API connectors.
• Configure and optimize the AI Agent, defining intents, prompts, actions, guardrails, and performance metrics.
• Manage complex, cross-functional deployments, defining timelines, aligning stakeholders, and ensuring delivery.
• Create scalable models and reusable frameworks (templates, playbooks) for future projects.
• Act as an internal product owner, defining product-specific MRR strategies and collaborating to shape the AI Voice Agent roadmap.

Requirements

• 5–8 years in technical consulting, solutions engineering, or integration-focused project management.
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
• Hands-on experience with low-code orchestration tools (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
• Practical understanding of AI workflow configuration, including prompt engineering.
• Proven ability to lead cross-functional projects.
• Excellent communication and stakeholder management skills, translating between technical and business audiences.

Nice to have

• Experience in telephony, voice, or contact center systems (SIP/WebRTC).
• Familiarity with BI and analytics tools (Looker, BigQuery, Snowflake).
• Exposure to scripting (JavaScript/Python) for light customization and debugging.

Culture & Benefits

• Fast-learning environment with an entrepreneurial and strong team spirit.
• Competitive salary package & equity.
• Medical, dental, and vision insurance is 100% covered.
• 401k plan with company matching.
• Unlimited PTO.
• Wellness, internet, and childcare reimbursements.
• Generous parental leave policy.