Customer Experience Advisor (Customer Support)

TL;DR

Customer Experience Advisor (Customer Support): Providing first-level support and resolving customer queries via telephone, email, and live chat with an accent on owning resolution and liaising with other teams. Focus on maintaining CRM records, efficient follow-ups, and ensuring timely issue resolution.

Location: Hybrid in Stratford, London, United Kingdom

Company

hirify.global supports businesses in their digital transformation and growth journey, providing automation processes.

What you will do

• Provide first level support for all customers via telephone, email and live chat.
• Support and resolve customer queries relating to the website, our services, customer accounts, and payments.
• Take ownership of query resolution, liaising with other teams across hirify.global.
• Keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved.

Requirements

• Fluent German speaker in both written and verbal.
• Customer service experience (ideally in a similar telephone based role or within retail).
• Excellent on the phone, personable and confident in talking to customers.
• Demonstrate a creative problem-solving approach.
• Organised, and able to manage multiple, simultaneous assignments.
• Self-motivated with the ability to work under pressure and to challenging deadlines.

Culture & Benefits

• High customer satisfaction rate of 97%.
• Opportunities for career growth and skill development.
• Work in a diverse team that values connections and impact.