Customer Service Advisor

TL;DR

Customer Service Advisor: Delivering exceptional customer service and solving complex complaints and queries related to credit scores and business reports. Focus on maintaining a calm and professional approach in challenging situations and contributing positively to the working environment.

Location: Hybrid, Nottingham office.

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Support clients by discussing Credit scores and Business reports.
• Handle complex complaints and queries via phone, email, and live chat.
• Utilize strong communication skills to create positive customer experiences.
• Contribute positively to the working environment as a team player.
• Promote both your customer service and administration skills.

Requirements

• Strong communication skills across phone, email and live chat.
• A calm, professional approach even in challenging situations.
• A natural problem‑solver with a customer‑first mindset.
• Someone reliable, trustworthy and adaptable to change.
• A team player who contributes positively to the working environment.
• A proactive learner who takes pride in continuous improvement.

Culture & Benefits

• Award-winning people-first approach.
• Focus on DEI, work/life balance, and development.
• Opportunities for volunteering and wellness programs.
• Emphasis on authenticity and collaboration.