Support Specialist (German)

TL;DR

Support Specialist (German): Assisting global hospitality customers with hardware and software issues and general inquiries with an accent on consistent troubleshooting and efficient problem resolution. Focus on documenting interactions, escalating product bugs, and advocating for product improvements within a 24x7 team.

Location: Remote (UK)

Company

hirify.global's one-stop commerce platform empowers retail, hospitality, and golf businesses globally to simplify, scale, and provide exceptional customer experiences.

What you will do

• Provide Gold Class support to hospitality customers via phone, chat, and email.
• Utilize consistent troubleshooting techniques to identify and resolve customer issues efficiently.
• Document, track, and resolve customer interactions within support platforms.
• Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team.
• Advocate for product and service improvements.
• Operate within a roster/schedule to ensure high availability of assistance.

Requirements

• Previous customer service and/or technical support experience.
• Strong attention to detail with an emphasis on exceptional customer experience.
• Excellent verbal and written communication skills in German & English.
• Basic experience using online, mobile, and desktop platforms (iOS, Android, OSX, Windows).

Nice to have

• Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms.
• Experience or knowledge of the Hospitality industry.
• Experience supporting a SaaS product or iOS application.
• Computer networking experience or interest.
• Working knowledge of Mac OS and basic knowledge of HTML/CSS.
• Dutch or French written and verbal communication skills.

Culture & Benefits

• Unlimited Annual Leave with a PTO scheme.
• £400 annually towards Health and Wellbeing.
• Dental, private healthcare, and optical cover.
• Opportunity to join a growing, fast-paced, high-growth company.
• Work with a talented and forward-thinking team that values hard work.
• Equity for all hirify.globalers.
• Inclusive and barrier-free workplace.