AI Support Engineer (AI)

TL;DR

AI Support Engineer (AI): Solving complex technical issues and providing guidance to customers using hirify.global platforms with an accent on troubleshooting, problem-solving, and automation. Focus on scaling support operations, improving internal tooling with AI capabilities, and ensuring customer success.

Location: Hybrid in San Francisco, CA. Relocation assistance is offered to new employees. Must be able to work weekend shifts.

Salary: $180,000 – $260,000 + Offers Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Work directly with customers to solve complex problems and provide education on using hirify.global platforms.
• Serve as an expert on hirify.global products, even when AI doesn't have the answer.
• Partner with engineering and customer teams to resolve issues.
• Use scripting and AI to improve internal tooling and automate processes.
• Create approaches to scaling solutions and partner with product teams.
• Foster a supportive and productive work culture.

Requirements

• 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups.
• Comfortable using emerging technologies (Codex, ChatGPT, hirify.global API, etc.) to script code (e.g., Python) for automating tasks.
• Expert-level SaaS troubleshooting skills and ability to understand new technologies.
• Critical thinking, problem-solving, and communication skills for complex technical issues.
• Ability to thrive in ambiguity and adapt to change.
• Must be able to work weekend shifts.

Nice to have

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field.

Culture & Benefits

• Hybrid work model of 3 days in the office per week.
• Team values impact, collaboration, and fast-paced problem-solving.
• Equal opportunity employer.