Support Engineer (AI)

TL;DR

Support Engineer (AI): Delivering expert technical support for high-value customers on an agentic software creation platform with an accent on complex product issue diagnosis and incident management. Focus on debugging technical issues in JavaScript/Python, optimizing support workflows with AI, and collaborating with Engineering to resolve high-impact bugs.

Location: Hybrid (Singapore or New York City)

Salary: $115,000 – $150,000 + Equity

Company

hirify.global is an AI-powered software creation platform democratizing development through natural language.

What you will do

• Provide high-priority technical support to Premium customers within strict SLAs.
• Diagnose and resolve complex technical issues across the hirify.global platform.
• Collaborate with Product and Engineering teams to track and fix high-impact bugs.
• Lead customer communications during outages or critical incidents.
• Build internal tooling, automation, and documentation to improve efficiency.
• Mentor other support engineers to raise the team's quality bar.

Requirements

• 3+ years of experience in technical or developer support.
• Strong debugging skills in JavaScript, Python, or similar languages.
• Experience supporting high-value or enterprise customers.
• Proficiency with support tools like Zendesk, Linear, and Slack.
• Must be able to work in-office in Singapore or New York City.

Nice to have

• Active usage of hirify.global in the last 3-6 months.
• Experience with IDEs, terminals, and common developer tools.
• Experience with AI tools such as Claude or ChatGPT.

Culture & Benefits

• Competitive salary and equity.
• 401(k) program with a 4% match (US Only).
• Comprehensive health, dental, vision, and life insurance.
• Flexible Time Off (FTO) and paid parental, medical, and caregiver leave.
• Monthly wellness stipend and in-office amenities.
• Autonomous work environment with quarterly team gatherings.