Business Consultant, VRS, WFM

TL;DR

Business Consultant, VRS, WFM: Leading customers through Contact Center transformations and driving increased adoption and value of hirify.global Workforce Management (WFM) solutions with an accent on providing industry best practice guidance for business process optimization. Focus on building long-term trusted advisor relationships and developing financial business cases for measurable business improvements.

Location: Remote (USA)

Company

hirify.global is a global market leader providing software products in AI, cloud, and digital domains, used by over 25,000 global businesses including 85 of the Fortune 100.

What you will do

• Own customer Workforce Management Transformation Strategy and provide best practice guidance.
• Design change strategies across people, process, and technology.
• Build long-term customer relationships as a trusted advisor.
• Coordinate with Project Managers and guide Application Business Consultants.
• Identify opportunities for additional engagements through renewals and business development.
• Develop and deliver strategic recommendations and two-to-five-year evolution roadmaps for customers.

Requirements

• Minimum 5 years of business consulting experience in a contact center environment, specializing in Workforce Management (WFM).
• Experience with synchronous and asynchronous contact routing environments.
• Proven ability to lead consulting projects for process improvement and ensure business readiness.
• Strong experience in owning and managing executive stakeholder relationships and securing buy-in.
• Ability to independently discover, identify, and create financial business cases with measurable improvements.
• Demonstrated experience leading organizational change, creating governance teams, and centers of excellence.

Culture & Benefits

• Work in a fast-paced, collaborative, and creative global company.
• Opportunity for continuous learning and growth.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• Be part of an innovation powerhouse that excels in AI, cloud, and digital.
• Equal opportunity employer with diverse global teams.