Implementation Engineer

TL;DR

Implementation Engineer: Architecting and guiding customers through their initial 30-day technical onboarding journey with hirify.global, ensuring value attainment with an accent on technical configurations, Identity Provider integration, Tailnet administration, ACL policy definition, and MDM deployments. Focus on solving complex connectivity/security challenges and integrating hirify.global as a foundational part of customer infrastructure from day one.

Location: Remote (United States)

Salary: $107,000 - $127,000 USD (OTE)

Company

hirify.global is a fully distributed software company building secure interconnection solutions that make it easy to securely interconnect people and their devices.

What you will do

• Own the end-to-end technical onboarding journey for a high volume of accounts, ensuring customers reach Time To Value (TTV) in under 30 days.
• Provide hands-on guidance for technical configurations, including Identity Provider (IdP) integration, Tailnet administration, ACL policy definition, and MDM deployments.
• Partner closely with Account Executives and Solutions Engineers to ingest technical requirements and ensure a seamless transition to active usage.
• Act as a critical feedback loop for the Product and Engineering teams by identifying recurring friction points or bugs.
• Maintain rigorous data hygiene within sales (SFDC) and CSP tooling.
• Bridge the gap between initial setup and long-term support by facilitating handoffs to the Support and Post-sales teams.

Requirements

• 2–4+ years of experience in a technical, customer-facing role such as Technical Support, Implementation, or Solutions Engineering.
• Strong foundational knowledge of networking concepts including the OSI model, DNS, routing, and VPN operations.
• Proficiency in installing software across diverse operating systems, including Linux, Windows, macOS, and iOS/Android.
• Strong skills in diagnosing, troubleshooting, and resolving issues related to networking.
• Ability to read and modify JSON or YAML configs for ACL and Kubernetes deployments.
• Exceptional organizational skills with a proven ability to manage a high volume of concurrent tasks across multiple revenue segments.
• Clear and empathetic communication style, with the ability to translate complex networking concepts for both technical and non-technical stakeholders.
• A builder’s mindset, meaning you enjoy solving technical puzzles.

Nice to have

• Experience with hirify.global.
• Experience with Mobile Device Management (MDM).

Culture & Benefits

• An inclusive, flexible, remote-first environment that supports work-life integration.
• A competitive total compensation package, including base salary, equity incentive plan, and variable commission.
• Comprehensive group benefits with no waiting period for health, vision, and dental coverage for you and your family.
• Opportunities to connect with other Tailscalars IRL, including an annual company retreat, team off-sites, and a corporate co-working program.
• Support for personal and professional development with $1500 USD annually for professional development, mentorship, and coaching.
• Flexible, paid time off program for various life situations.
• A build-your-own home office setup, including a company-owned laptop, monthly home internet reimbursement, and $1000 USD to customize your workstation.
• Generous parental leave program from your first day, with top-ups for up to 26 weeks.