Helpdesk (EPOS)

TL;DR

Helpdesk (EPOS): Providing customer support for EPOS hardware and software, with an accent on diagnosing and resolving technical issues over the phone and via remote access. Focus on maintaining high customer service standards and collaborating with other departments to ensure timely problem resolution.

Location: On-site in Nottingham, UK

Company

hirify.global is a company that provides IT systems and e-commerce websites to retailers.

What you will do

• Take customer support calls.
• Diagnose hardware and software issues over the phone and via remote access.
• Assist customers in resolving software and hardware problems.
• Liaise with other departments to help resolve customer issues.

Requirements

• Work on-site 5 days per week in Nottingham, UK.
• Sound understanding of IT hardware and software.
• Excellent communication and customer service skills.
• Excellent problem-solving skills.
• Ability to work in a team and use own initiative.
• Patient and organised approach, able to meet deadlines and prioritise workload.
• English: B2 required.

Nice to have

• Experience with EPOS systems.
• Great phone manner.

Culture & Benefits

• Competitive salary commensurate with experience.
• Health care and company pension.
• Cycle to work scheme and on-site parking.
• Opportunity for weekend availability with agreed shifts.