Customer Service Advisor (Broadband Tech)

TL;DR

Customer Service Advisor (Broadband Tech): Solving broadband tech-related queries for customers with an accent on providing comprehensive support from simple router questions to complex issues requiring ownership. Focus on building relationships, maintaining calmness, and utilizing transferable problem-solving skills to ensure customer satisfaction.

Location: Hybrid, based in Warrington, United Kingdom with occasional home working.

Salary: £25,087.00 rising to £25,684.00 after 8 months of being here.

Company

hirify.global is a telecommunications company providing mobile, broadband, and other communication services.

What you will do

• Engage with customers over the phone to resolve broadband tech-related queries.
• Provide comprehensive support for issues ranging from simple router questions to more complex technical problems.
• Take ownership of customer issues and ensure resolution.
• Utilize problem-solving skills to diagnose and fix technical faults.
• Build positive relationships with customers.

Requirements

• Naturally helpful and calm demeanor.
• Ability to build strong customer relationships.
• Must be able to work from the Warrington Contact Centre, United Kingdom.
• English language proficiency (B2 required).

Culture & Benefits

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months.
• Significant discounts on EE & BT mobile and broadband products.
• Support for career development and progression.
• Season Ticket Travel Loan.
• Volunteering days to support the local community.
• Flexible work arrangements including self-scheduled breaks and banking time.
• Optional Private Healthcare and Dental coverage.