Technical Support Analyst (PropTech)

TL;DR

Technical Support Analyst (PropTech): Providing first-line technical support and training for hirify.global's property platform, troubleshooting issues, and escalating complex problems to engineering teams with an accent on client satisfaction and product expertise. Focus on resolving API-related issues and gathering customer feedback to improve software.

Location: Manchester (Hybrid, up to 3 days WFH). Candidates must be eligible to live and work in the UK.

Salary: £26,000–£32,000 per year.

Company

hirify.global is a rapidly expanding PropTech company aiming to enhance the UK property industry through world-class technology.

What you will do

• Become an expert on the hirify.global platform and products like Street.co.uk and Bridge.
• Act as the first line of support for customer inquiries via email, live chat, video, or phone.
• Filter and take on technical and time-dedicated tickets from Client Services Executives.
• Escalate complex tasks and system bugs to the Street Engineering teams when necessary.
• Support and troubleshoot API-related issues, ensuring timely resolution.
• Gather customer feedback and feature requests, communicating them to the development team.

Requirements

• Must be eligible to live and work in the UK.
• Commercial experience in a customer service or IT support role.
• Confident in communicating with both internal teams and clients, managing expectations effectively.
• Passion for technology and websites with enthusiasm for further knowledge development.
• Outstanding written and verbal communication skills.
• Highly organised and experienced in time management and prioritisation.

Culture & Benefits

• Hybrid working with up to 3 days per week work from home.
• £500 yearly budget for learning and development.
• £1000 towards a holiday after your first year.
• Your birthday off with pay.
• 2 paid volunteering days per year.
• Fully stocked fridge and Friday beers/alternatives.
• Company and team off-sites, events, and happy hours.
• Work on cutting-edge technology.
• Cycle to work scheme and electric car salary-sacrifice scheme.
• Enhanced maternity, paternity, and adoption pay.
• Mental health and well-being support via Health Assured.
• Climate-positive company initiatives.

Hiring process

• Introductory call with the Talent team.
• Interview with the Hiring Manager.