Operations Specialist (Client Quality)

TL;DR

Operations Specialist (Client Quality): Lead the execution and rigorous monitoring of client operational journeys, ensuring efficiency, quality, and correct execution of HR client processes. Focus on proactive problem prevention, data-driven insights for decision-making, and continuous improvement of operational routines.

Location: Hybrid in São Paulo, Brazil

Company

hirify.global is a product company revolutionizing workplace wellness through a platform connecting employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep partners.

What you will do

• Lead execution and rigorous monitoring of processes, acting as the primary owner of the client's operational journey.
• Monitor key operational metrics to identify incident patterns and potential risks, managing escalations effectively.
• Conduct analyses and prepare reports to support decision-making, transforming client feedback into structured insights.
• Collaborate with internal teams (CS, Product, CX) to implement operational enhancements and eliminate friction points.
• Inspire and empower others by genuinely caring for your own wellbeing and your colleagues, fostering a supportive work-life wellness environment.

Requirements

• Strong English proficiency (C1) in writing, speaking, and listening to engage in meetings with global stakeholders.
• Strong analytical skills to work with data and identify root causes of problems.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Excellent interpersonal communication and collaboration skills.
• Proactive attitude and a strong sense of ownership in task execution.

Nice to have

• Previous experience in operations, customer support, client services, or related fields.
• Experience in client-facing roles and continuous improvement.

Culture & Benefits

• Free Gold+ hirify.global membership for self and up to three family members, with access to gyms, digital fitness, and online wellness resources.
• Complete emotional wellbeing program (Wellz) including 52 individual therapy sessions per year and on-demand content.
• Health, dental, and life insurance.
• Flexible First company offering hybrid work options, home office reimbursement, and flexible schedules.
• Paid time off including vacations after 6 months, additional days off based on tenure, and a birthday holiday.
• 100% paid parental leave for all new parents, with extended leave and ramp-back for birthing parents.
• Access to world-class platforms, interactive sessions, and personalized development roadmaps for career growth.
• Culture focused on breaking boundaries, supporting each other, open communication, and commitment to diversity, equity, and belonging.