Responsible Gaming Support Analyst (iGaming)

TL;DR

Responsible Gaming Support Analyst (iGaming): Supporting the implementation, monitoring, and continuous improvement of Responsible Gaming (RG) processes, ensuring customer safety and regulatory compliance. Focus on reviewing RG-related cases, monitoring customer behavior signals, and collaborating with cross-functional teams.

Location: São Paulo, Brazil

Company

hirify.global, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets.

What you will do

• Analyze customer behavior and communications to identify potential gambling harm and apply appropriate RG actions.
• Assess risk levels based on customer behavior, communication patterns, and defined RG frameworks.
• Escalate sensitive or high-risk cases accurately and in a timely manner, ensuring customer safety and regulatory compliance.
• Ensure consistency, accurate documentation, SLA adherence, and contribution to process improvements.
• Monitor queues, SLAs, and quality standards.

Requirements

• Experience: 2–4 years in back-office operations or Level 1 roles
• Bachelor’s degree in Psychology, Social Sciences, Law, Business Administration, Data Analysis, or related fields
• English: C1+ required
• Strong analytical and critical thinking skills
• Ability to assess sensitive situations objectively and calmly

Nice to have

• Knowledge of Responsible Gaming concepts and regulations
• Data analysis skills (basic reporting, trend analysis)
• Familiarity with regulatory environments (Brazil or international)

Culture & Benefits

• Diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
• Among the Best Workplaces in Europe and certified Great Place to Work across our offices.