Client Relations Administrator (Fintech)

TL;DR

Client Relations Administrator (Fintech): Managing daily service delivery and client relationships within the FinTech industry with an accent on administrative tasks, billing, reporting, and basic project management. Focus on resolving service and billing issues, supporting production runs, and implementing client changes.

Location: Hybrid role, 2 days in office, 3 days remote. Office locations: Edgewood, NY and South Windsor, CT.

Salary: $30.00 - $35.00 per hour

Company

hirify.global is a leader in the FinTech industry, fostering a collaborative and inclusive culture.

What you will do

• Maintain exceptional client relationships by investigating and successfully resolving service, delivery, or billing issues.
• Plan and manage daily, month-end, and annual production runs, including material availability, client communication, and reporting.
• Participate in planning and presenting at quarterly reviews with clients.
• Implement client changes, including administrative tasks related to billing, processing items, and running reports.
• Identify and participate in meetings to implement process improvements.

Requirements

• A minimum of 2 years’ experience in a Client Services role is required.
• Strong written and verbal communication skills.
• Strong Microsoft Office Suite skills.
• Knowledge of Project Management, including planning, scheduling, follow-up, time management, and meeting deadlines.
• Ability to work effectively in a team across multiple departments and seniority levels.
• Ability to work in a fast-paced, time-sensitive, and high-pressure environment.
• This is a hybrid role requiring 2 days per week in the office in Edgewood, NY or South Windsor, CT.

Nice to have

• An associate's degree or equivalent experience.
• Financial industry knowledge.

Culture & Benefits

• Collaborative, engaging, and inclusive work environment with a focus on empowering associates.
• Commitment to providing a workplace that values authenticity and unique perspectives.
• Belief that associates perform best when feeling safe, understood, and valued.