Service Delivery Manager It Risk & Delivery

TL;DR

Service Delivery Manager (IT Risk & Delivery): Managing the technology-related needs of institutional clients with an accent on delivering a great experience by leveraging internal relationships with hirify.global technology teams. Focus on maintaining end-to-end accountability for customer satisfaction and overall delivery excellence.

Location: Remote - Nationwide U.S.

Salary: $105,700.00 - $149,275.00

Company

hirify.global transforms financial lives by giving our people the freedom to transform their own.

What you will do

• Serve as an escalation point for customer concerns and assist with speedy resolution.
• Build and sustain productive relationships with technology teams and institutional partners.
• Continuously improve the technical delivery model and strategy, implementing and managing delivery with associated teams.
• Work with teams to deliver projects throughout the service line or function.
• Manage and report on client service KPIs.

Requirements

• Bachelor’s degree in Information Systems or equivalent.
• Minimum of 3 years of experience in an IT leadership or Project Management role.
• Experience supporting complex systems or leading production support teams.
• Experience managing technology projects and integrating employees from acquisitions.
• Excellent verbal and written communication skills, leadership, management and supervisory experience across multiple information technology disciplines, and time management abilities.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.

Culture & Benefits

• Medical, dental, vision and life insurance
• Retirement savings – 401(k) plan with generous company matching contributions
• Tuition reimbursement up to $5,250/year
• Business-casual environment that includes the option to wear jeans
• Generous paid time off, paid volunteer time, and leave of absence programs.