AI Support Engineer, Government (AI)

TL;DR

AI Support Engineer, Government (AI): Resolving complex issues and providing technical guidance to public sector customers, including U.S. Government agencies, with an accent on translating security and compliance needs into clear next steps. Focus on solving complex problems, improving internal tooling using AI capabilities, and scaling solutions in partnership with product and Go-To-Market teams.

Location: Hybrid work model with 3 days in the office per week. To comply with a U.S. government contract, applicants for this position must be U.S. citizens, U.S. nationals, or U.S. persons (i.e., U.S. lawful permanent residents, refugees and asylees).

Salary: $180K – $260K

Company

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
• Partner with engineering and customer teams to resolve issues, and use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes.
• Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams.
• Orchestrate agentic improvements to our operations that will level-up our entire team and foster a supportive and productive work culture.
• Provide support coverage in on-call shifts and during holidays and weekends based on business needs.

Requirements

• Have 8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments.
• Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools.
• Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
• Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements.
• Are among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry.
• Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.

Nice to have

• Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Culture & Benefits

• Hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.