Senior IT Support Analyst (AI)

TL;DR

Senior IT Support Analyst (AI): Building and optimizing internal IT systems and infrastructure with an accent on proactive problem prevention, automation, and user empowerment. Focus on analyzing recurring issues, designing solutions to eliminate them, and contributing to enterprise IT projects involving identity management, endpoint automation, and SaaS governance.

Location: On-site in San Francisco, California, United States

Salary: $110,000-$150,000

Company

hirify.global is a leading digital experience platform blending composability with native AI capabilities to power next-generation digital experiences for over 4,200 organizations worldwide.

What you will do

• Provide on-site IT support and manage logistics for executive meetings and business operations in the San Francisco office.
• Analyze recurring incidents and requests to identify root causes and systemic gaps, treating tickets as opportunities for platform improvement.
• Build and maintain comprehensive documentation, runbooks, and self-service resources.
• Contribute to enterprise IT projects such as identity management, endpoint automation, and SaaS governance.
• Collect user feedback and collaborate with IT, AI developers, and leadership to enhance services and user experience.
• Identify and flag recurring issues to the team, contributing ideas for proactive prevention and automation.

Requirements

• Experience: 3–5+ years in IT Support, IT Systems Administration, or a similar technical operations role.
• Familiarity with AI platforms like Glean, OpenAI, Microsoft Azure AI, Google Gemini AI.
• Experience configuring SaaS applications and managing enterprise productivity tools (e.g., MS Office 365, Google Workspace).
• Ability to confidently set up and troubleshoot AV and conferencing equipment.
• Familiarity with ticketing and ITSM tools.
• Basic scripting skills (e.g., Python, PowerShell, Bash).

Nice to have

• Knowledge of Mobile Device Management systems (e.g., Intune, Jamf).
• Familiarity with AI governance or compliance basics.

Culture & Benefits

• Opportunity to share in company success via Stock Options.
• Comprehensive healthcare package covering 100% of employee and 85% of dependent monthly health premiums.
• Fertility and family building benefits, including a lifetime reimbursable wallet.
• Generous paid time off, including vacation, sick, compassion, education, and volunteer days.
• Company paid parental leave.
• Annual personal education budget for skill improvement and career growth.
• Annual wellbeing stipend for physical, financial, or emotional health.
• Monthly communication stipend and phone hardware upgrade reimbursement.

Hiring process

• If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.