Platform Engineer (Enterprise Tools)

TL;DR

Platform Engineer (Enterprise Tools): Supporting a diverse portfolio of enterprise tools, shared platforms, and SaaS-based applications with an accent on operational support, incident response, and service request fulfillment. Focus on day-to-day administration, troubleshooting, and compliance requests within a FedRAMP environment.

Location: Remote (United States). Primary working hours are aligned to U.S. Eastern Time, with flexibility required.

Salary: $68,000.00 – $119,600.00

Company

hirify.global empowers organizations to improve loyalty and business outcomes through its AI-powered Experience Orchestration platform.

What you will do

• Provide operational support for a broad range of enterprise tools, platforms, and SaaS applications (e.g., Jira, Confluence, SharePoint, Figma, Miro, Smartsheet).
• Manage incidents, problems, and service requests using ServiceNow, ensuring accurate documentation and timely resolution.
• Support FedRAMP-related operational requests, including evidence gathering, access reviews, configuration validation, and audit support.
• Support platform changes, upgrades, and configuration updates, following established change management processes and maintaining documentation.
• Work closely with Infrastructure, Security, and Service Desk teams, developing foundational expertise across multiple enterprise tools.

Requirements

• 2–4 years of experience in IT operations, application support, or platform engineering roles.
• Experience supporting enterprise tools, SaaS applications, or internally hosted platforms in a production environment.
• Familiarity with ServiceNow as an ITSM and ticketing platform.
• Basic understanding of identity, access management, and application security concepts.
• Strong troubleshooting, documentation, and organizational skills.
• Good written and verbal communication skills.
• Ability to provide on-call and after-hours support, as required, for enterprise tools and applications, including Sev 1 and Sev 2 incidents.

Nice to have

• Exposure to enterprise tools such as Jira, Confluence, or similar collaboration and workflow platforms.
• Exposure to database administration concepts or web services administration (e.g., IIS, Apache).
• Basic scripting or automation experience using PowerShell or Python.
• Exposure to FedRAMP, SOC, ISO, or similar regulatory frameworks.
• Experience supporting SaaS platforms, enterprise integrations, and global users.

Culture & Benefits

• Flexible work schedules and work from home opportunities.
• Medical, Dental, and Vision Insurance with Telehealth coverage.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Development and career growth opportunities.
• Adoption Assistance and Fertility treatments.