Service Delivery Management, Lead (Fintech)

TL;DR

Service Delivery Management, Lead (Fintech): Leading the execution and delivery of ITIL V4 Service Management processes for the Real Time Rail Payment System with an accent on managing complex internal/vendor/partner relationships and establishing ITIL governance. Focus on providing leadership for planning critical changes, conducting comprehensive risk assessments, and driving process optimization initiatives.

Location: Hybrid in Toronto, Canada. Eligibility to work for hirify.global Corp. in Canada in a full-time capacity is required.

Salary: $125,000 - $135,000

Company

hirify.global connects Canadians through secure digital payments, advanced identity verification, and industry-leading fraud protection, facilitating over 20 million transactions daily.

What you will do

• Manage complex internal, vendor, and partner relationships to minimize production, financial, and reputational impact for the organization.
• Establish and maintain ITIL governance to meet audit and regulatory requirements.
• Provide leadership, direction, and expertise for planning critical changes across multiple environments and platforms.
• Conduct comprehensive risk assessments and ensure the change management process mitigates risk, fulfills business objectives, and aligns with enterprise strategies.
• Review and prioritize Change records, chairing the Change Advisory Board (CAB) and representing hirify.global at vendor/partner CAB meetings.
• Coordinate and drive implementation plan walkthroughs with internal and external teams, ensuring changes are scheduled in accordance with Enterprise Change management policies.

Requirements

• 5+ years of experience in progressively more responsible operations and technology positions, including IT Service Management, Operations Service Support, and Service Delivery.
• 5+ years of experience in progressively more responsible Change Management positions.
• Strong understanding of, and experience with, IT service management best practices including Change Management, Problem Management, Incident Management and Request Fulfillment.
• ITIL V4 Intermediate certification or higher is required.
• Experience working with IT service Management tools such as ServiceNow or BMC Remedy.
• Eligibility to work for hirify.global Corp. in Canada in a full-time capacity.

Culture & Benefits

• Flexible hybrid work model for better work-life balance.
• Generous vacation and wellness days, along with comprehensive employer-paid benefits coverage.
• Market-leading employer-funded RRSP program to invest in your future.
• Pregnancy and parental leave top-up to support growing families.
• Opportunity to shape the future of digital finance in Canada within an innovative and inclusive culture.