Director of Professional Services (Legal AI)

TL;DR

Director of Professional Services (Legal AI): Leading global delivery and implementation of enterprise legal work management solutions with an accent on designing and scaling a best-in-class professional services organization. Focus on ensuring successful customer deployments, driving operational excellence, and strategic growth for ShareDo solutions.

Location: Hybrid, with expectation to be in office minimum twice per week in Vancouver, Calgary, Toronto, Dublin, or Sydney.

Salary: $153,600–$230,400 USD

Company

hirify.global is a global leader in legal AI technology, empowering legal professionals and law firms to work smarter, faster, and more securely by transforming the legal experience for all.

What you will do

• Lead and grow a team of legal architects responsible for end-to-end delivery of large-scale enterprise projects.
• Define and continuously improve delivery methodologies, tools, and processes for scalable and efficient implementations.
• Oversee the full lifecycle of enterprise client projects, ensuring predictable outcomes and strong client experience.
• Drive operational excellence and continuous improvement by developing a professional services delivery playbook.
• Partner with Sales, Product, and Customer Success for demand forecasting and capacity planning.
• Own professional services P&L accountability and manage subcontractor/partner relationships.

Requirements

• Proven experience leading Professional Services or Delivery organizations for enterprise SaaS or complex software solutions.
• Track record of delivering large-scale, multi-phase enterprise implementations involving multiple stakeholder groups.
• Deep understanding of enterprise project governance, risk management, and change management best practices.
• Experience with utilization and revenue forecasting, with comfort owning P&L-level accountability.
• Strong leadership skills with the ability to inspire, coach, and scale high-performing delivery teams across multiple geographies.
• Exceptional communication and stakeholder management skills.

Nice to have

• Background in legal tech, professional services automation, or enterprise workflow software.

Culture & Benefits

• Competitive, equitable salary with top-tier health, dental, and vision insurance.
• Hybrid work environment with a flexible time off policy (encouraged 20 days off per year).
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program.
• Dedicated to diversity, equity, and inclusion, building an environment where teams feel included and valued.