Principal Product Manager (AI/LLM)

TL;DR

Principal Product Manager (AI/LLM): Leads product development for Console Copilot backend services and AI agent platforms, focusing on driving the strategy and execution of hirify.global’s foundational AI orchestration engines. Focus on designing the "hirify.global Brain" for proprietary data, optimizing AI agent accuracy with RAG, and ensuring seamless cross-functional integration of intelligent assistance.

Location: Remote (US), with specific California regions (San Francisco, Oakland, San Jose, and surrounding areas) excluded from hiring eligibility.

Compensation: $171,120 – $251,600 USD (based on location)

Company

hirify.global is a product company shaping the future of communications by delivering innovative solutions to businesses and empowering millions of developers worldwide.

What you will do

• Lead the strategy for backend services that aggregate hirify.global’s proprietary data into a unified knowledge layer for internal agents.
• Define the logic and triggers for AI "nudges"—real-time, backend-driven interventions that guide customers.
• Ensure the Copilot backend provides a consistent "memory" and personality for omnichannel agents.
• Establish frameworks for RAG (Retrieval-Augmented Generation) and fine-tuning to ensure technically accurate advice.
• Partner with Product, Engineering, and Growth teams to embed intelligent assistance into core user flows.
• Manage infrastructure costs and latency of LLM calls to ensure real-time agent responses without compromising performance.

Requirements

• 8+ years of Product Management experience, with a focus on backend services, internal platforms, or intelligent automation.
• Deep understanding of how to build AI systems that utilize contextual data for relevant, personalized assistance.
• Familiarity with building RAG pipelines and giving agents "tools" to solve problems.
• Proven ability to use AI to drive business metrics like time-to-first-hello, churn reduction, and support ticket deflection.
• Ability to design backend systems that can handle high-concurrency AI interactions while maintaining strict data privacy and security.
• Experience convincing product teams to integrate centralized AI services into their specific product silos.

Nice to have

• Experience building chatbots or assistants specifically for technical/developer personas (e.g., GitHub Copilot, AWS Q).
• Experience using data to identify "friction points" in a user journey and designing automated interventions.
• Knowledge of how to transition a customer conversation from web-based chat to a live support ticket or phone call with full context.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Uses Artificial Intelligence to help make the hiring process efficient, fair, and transparent.
• Offers competitive pay, generous time off, ample parental and wellness leave, and healthcare.
• Provides a retirement savings program (401k).
• Empowers employees to build positive change in their communities by supporting volunteering and donation efforts.