Customer Support Specialist

Otter is Hiring

Job Info:

• Company Otter
• Position Customer Support Specialist, Otter - Makati City
• Location Makati City
• Source Empllo
• Published February 19, 2026
• Category Customer
• Type Full-Time

📋 Description

• Respond to and resolve customer tickets via our ticketing system.
• Troubleshoot issues in Zendesk; Tier 2 escalations.
• Collaborate with cross-functional teams to escalate high-priority issues.
• Proactively engage customers on complex issues; use knowledge base for solutions.
• Train customers on tools; interface via phone, chat, SMS and email.
• Act as liaison between key customers and internal teams; escalate bugs/requests.

🎯 Requirements

• 1-3 years of professional customer-support experience.
• Proven track record supporting complex issues, products, and processes.
• Experience with Zendesk, JIRA, Salesforce, Slack, and similar tools.
• Thrives in high-pressure situations; takes responsibility; receptive to feedback.
• Strong communication; emotionally intelligent, helpful, empathetic.

Показать контакты