Client Support Specialist (B2B)

TL;DR

Client Support Specialist (B2B): Proactively solving client issues for business customers and preventing churn for an app-based marketplace connecting workplaces and professionals. Focus on real-time resolution of shift, payment, and platform-related issues, applying critical thinking, and developing product expertise to improve both customer experiences and internal operations.

Location: Remote (Philippines)

Salary: $12,000–$18,000 USD

Company

hirify.global is a fast-growing Series C marketplace, a YC Top Company, profitable since 2022, connecting workplaces and professionals in healthcare and other verticals across the US.

What you will do

• Deliver fast, accurate, and empathetic support to workplace customers primarily via voice, and additionally via email.
• Resolve shift, payment, and platform-related issues in real time.
• Navigate tools like Zendesk and the hirify.global portal to investigate cases and maintain accurate documentation.
• Apply sound judgment and critical thinking to troubleshoot issues and adapt workflows.
• Develop deep expertise in products and processes to identify recurring issues and process gaps.
• Work cross-functionally with teams like Billing and Account Management to ensure effective issue resolution.

Requirements

• Customer-Centric Mindset: Genuinely care about helping customers and take ownership of their problems.
• Strong Communication Skills: Clear, professional English (both spoken and written) is critical.
• Proactive Problem-Solving: Think critically and find long-term solutions for customers.
• High Accountability: Hold yourself to high standards and consistently deliver results.

Culture & Benefits

• 100% Remote work.
• Fast-paced startup environment that values curiosity, independence, and growth.
• Hiring process rewards skills, not just experience.
• Opportunity to make a significant impact with workplace customers.

Hiring process

• Application
• Case Study
• Interview with Hiring Manager
• Executive Interview
• Offer