Clinical Services Manager

TL;DR

Clinical Services Manager: Leading customer operations and pharmacy operational management for clinics with an accent on workflow efficiency, issue resolution, and people leadership. Focus on analyzing operational metrics, building action plans, and driving team performance in a fast-paced specialty pharmacy environment.

Location: Remote, with potential travel to customer sites up to 50% of the time. Applicants must be based in the United States.

Salary: $80,000+

Company

hirify.global is on a mission to make specialty medications more affordable and accessible for patients suffering from chronic illnesses like cancer and autoimmune disorders, providing clinics with specialized technology and support.

What you will do

• Establish and maintain strong, collaborative relationships with key stakeholders including dispensers, clinic staff, and executives.
• Tailor communication to suit various audiences, ensuring clarity and alignment on operational details and strategic insights.
• Proactively address concerns and objections raised by clinic stakeholders to advocate for the program and ensure satisfaction.
• Supervise daily operations, manage schedule adherence, and maintain a high-energy culture within the team.
• Proactively monitor communication channels, task queues, and documentation to identify and prevent potential operational gaps.
• Distinguish between program-related and operational issues, taking ownership of investigations and ensuring swift resolutions.

Requirements

• 5+ years of experience, with a minimum of 3-5 years in specialty pharmacy operations or a similar role.
• Experience/knowledge of the pharmacy space is required; specialty pharmacy experience is strongly preferred.
• Strong relationship-building and communication skills, adaptable to various audiences.
• Excellent time management skills with the ability to manage effectively across multiple customers.
• Proficient in analyzing operational metrics to identify and diagnose issues.
• Experience in operational oversight, with a focus on issue resolution and process optimization.

Culture & Benefits

• Flexible work hours and flexible paid time off.
• Work remotely (remote-first company).
• Generous parental leave.
• Comprehensive healthcare, vision, and dental benefits.
• Competitive salary and equity stake.