Customer Support Specialist

TL;DR

Customer Support Specialist (Pharmacy): Supporting customers post-launch by organizing, triaging, and resolving requests from external customers utilizing the hirify.global product suite with an accent on timely updates, efficient collaboration, and resolution of complex issues. Focus on providing empathetic support and ensuring a positive customer experience.

Salary: $63,000

Company

hirify.global is working to make specialty medications more accessible and affordable for patients.

What you will do

• Triage, prioritize, and resolve incoming support tickets and phone calls from customers, utilizing our support management platform.
• Communicate responsively and empathetically with customers, ensuring timely follow-up and resolution of requests.
• Categorize support requests and customer feedback to identify areas for product improvement.
• Become a subject matter expert in the hirify.global pharmacy management system and workflows.

Requirements

• Positive and collaborative problem-solver with a passion for improving customer experience.
• Clear communicator (verbal and written) who can build positive relationships with customers and team members.
• Well-organized under pressure and able to prioritize requests effectively.
• Maintain a calm, empathetic, and solutions-oriented approach in stressful situations.
• Understanding that the role directly impacts patient care and is motivated to solve customer issues efficiently.
• Comfortable in an external-facing role, taking inbound calls and addressing customer feedback.

Culture & Benefits

• Work with a talented group of entrepreneurs, healthcare professionals, and technology builders.
• Be part of a culture that supports open communication and embraces failure as a learning opportunity.
• Opportunity to work in an environment where employees from all backgrounds are valued and respected.
• Committed to creating a positive and collaborative culture to achieve our mission.