Technical Support Specialist

TL;DR

Technical Support Specialist (TravelTech): Providing exceptional technical support to clients by addressing inbound and outbound issues via emails and phone calls with an accent on accuracy, efficiency, and analytical thinking. Focus on problem-solving with customers, communicating across teams, and contributing to the hirify.global help documentation.

Location: Must be authorized to work in the United States for this position. Hybrid friendly.

Salary: $21.90/hour + additional compensation opportunities for weekends, plus 10% bonus potential

Company

hirify.global creates powerful tools that enable clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

What you will do

• Become an expert hirify.global user and stay on top of all new feature releases.
• Handle inbound/outbound support issues via emails and phone calls.
• Provide exceptional support by listening, understanding the issue, and problem solving with customers.
• Communicate across teams to ensure client needs are met.
• Provide valuable feedback to the product team.
• Contribute to the hirify.global help documentation.

Requirements

• Fluent in English (both written and spoken).
• Genuinely committed to delivering best in class customer/ technical support.
• Able to work closely and effectively with others.
• Patient, curious, detail oriented and eager to problem solve.
• An excellent verbal and written communicator.
• Shift flexibility with five 8-hour shifts per week (Monday – Sunday).

Culture & Benefits

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• 401k + employer matching
• Social hours & events and team-building
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)