Technical Support Specialist (Spanish)

TL;DR

Technical Support Specialist (Spanish): Handling inbound/outbound support issues via emails and phone calls, becoming an expert user of hirify.global's reservation software with an accent on providing exceptional, personalized support. Focus on understanding complex issues, problem-solving with customers, and contributing to help documentation and operating procedures.

Location: Hybrid in Denver, CO. Must be authorized to work in the United States.

Salary: $21.90/hour + additional compensation opportunities for weekends, plus 10% bonus potential.

Company

hirify.global creates powerful reservation software for tours, activities, and attractions, serving over 20,000 clients across 90+ countries as a leader in the experiences industry.

What you will do

• Become an expert hirify.global user and stay updated on all new feature releases.
• Handle inbound and outbound support issues via emails and phone calls.
• Provide exceptional support by actively listening, understanding issues, and problem-solving with customers.
• Communicate effectively across internal teams to ensure client needs are met.
• Provide valuable feedback to the product team for continuous improvement.
• Contribute to the hirify.global help documentation and improve standard operating procedures.

Requirements

• Fluent in English and Spanish (both written and spoken).
• Must be authorized to work in the United States for this position.
• Genuinely committed to delivering best-in-class customer and technical support.
• Able to work closely and effectively with others in a team environment.
• Patient, curious, detail-oriented, and eager to problem-solve complex issues.
• Excellent verbal and written communication skills.
• Shift flexibility with five 8-hour shifts per week, covering Monday through Sunday.

Culture & Benefits

• Hybrid-friendly work environment in Denver, CO.
• Comprehensive medical, dental, and vision coverage.
• Generous paid time off: 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Global leave benefits including 22 weeks paid parental leave, 2 weeks paid grandparent leave, and extended care/bereavement leave.
• 401k retirement plan with employer matching.
• Educational opportunities, wellness benefits (Headspace), and work-from-home assistance.
• Social hours, events, and team-building activities.