Customer Support Consultant

TL;DR

Customer Support Consultant: Delivering outstanding customer and technical support via various channels, building strong customer relationships, and ensuring satisfaction. Focus on handling sensitive data securely, maintaining client solution understanding, and meeting performance indicators.

Location: Fully remote within the EU

Compensation: USD

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support.

What you will do

• Deliver outstanding customer support via phone calls, chats, and emails.
• Build strong customer relationships and apply customer happiness practices.
• Keep up with evolving tools, technology, and maintain deep understanding of client solutions.
• Handle sensitive customer data with care and security, and meet KPIs.
• Communicate with developers and cross-functional specialists.

Requirements

• Excellent English communication skills (C1/C2 for both spoken and written)
• At least 6 months experience in customer support
• Tech-savvy, able to test and troubleshoot basic technical issues
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to have

• Experience with CRM systems

Culture & Benefits

• Flexible schedule
• Opportunity to work fully remotely within the EU
• Inclusive international environment
• Compensation in USD
• Balance between project workload and personal time, with internal health policy
• Responsive leadership and a culture built on trust, with no time-tracking requirements