Implementation Specialist (AI)

TL;DR

Implementation Specialist (AI): Delivering and implementing AI-powered technology for utility clients with an accent on defining processes, integrating data, and understanding client needs. Focus on translating complex technical value to stakeholders and influencing product direction based on client requirements.

Location: Remote in Canada with required travel to Canada and the United States (20%-25%).

Company

hirify.global is a product company innovating new ways for utilities and cities to manage energy and water, aiming to create a more resourceful world.

What you will do

• Support the full customer implementation process, including process definition, data integration, and user training.
• Understand customer data, gather business and technical requirements, and perform preliminary data analysis.
• Manage project status and forecasts.
• Configure client-specific software functionality and test/document data models, processes, and reports.
• Develop and deliver customized user acceptance testing and training materials.
• Clearly articulate client needs to the R&D team (product, software engineering, machine learning) to influence product features.
• Become a subject matter expert on hirify.global's AI-powered utility products.

Requirements

• 1-4 years of experience in technology, engineering, or analytics.
• Bachelor's degree in a related field or equivalent experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent customer service skills with the ability to influence through data-driven storytelling.
• Strong organizational, time management, and communication skills.
• Proficiency in Excel and presentation skills.
• Familiarity performing business analysis.
• Willingness to travel within Canada and the United States (20%-25%).
• Knowledge of SQL, JSON, databases, and general data technologies.

Nice to have

• Knowledge of visualization tools (e.g., PowerBI, Tableau) and data prep tools (any ETL tool).
• Utility or Energy related field experience.

Culture & Benefits

• Committed to building an inclusive and diverse workforce.
• Provides an authentic workplace experience for all employees.
• Proud to be an Equal Opportunity Employer.
• Focus on improving efficiency, building resilience, and delivering safe, reliable, and affordable service for communities.